Undergraduate Survey: Service Usefulness

We asked you to rate the usefulness of various library services: librarian orientations, student and librarian reference assistance, instant messaging, subject guides, etc. Reference librarian assistance takes first place, followed by the library page in PilotsUP.

Nearly a third (32.1%) of you haven't used our Instant Messaging service. You might know it as Library Chat. And a quarter (25.4%) don't use RefWorks. Learn more about RefWorks on our FAQ page.

We asked faculty and graduate students to rate the usefulness of our services; see their responses:
Faculty | Off-Campus Graduates | On-Campus Graduates

Overall scores, sorted by "Very Useful + Somewhat Useful":

	Very Useful + Somewhat Useful	Definitely Not Useful + Somewhat Not Useful	Select Thumbnail to View Chart
Reference librarian assistance	69.8%	4.4%
Library page in PilotsUP	67.6%	6.6%
Subject guides	61.5%	5.1%
Librarian orientations and instruction	59.8%	10.7%
Reference student assistance	55.3%	9.7%
RefWorks	48.9%	8.8%
Instant Messaging	38.8%	12.6%
Tutorials and handouts	45.4%	11.5%
Library Toolbar	37.7%	11.1%
Assignment Calculator	21.7%	14.9%

We welcome further input. Please email library@up.edu with your comments and suggestions.