Undergraduate Survey: Help Preferences

You can receive help from the library through multiple communication modes, from in-person to telephone to text message. Your preferred way to receive help, by far, is in person. Other options have much lower scores, although comments show that you might not be aware of the Text Message option.

We asked faculty and graduate students how they prefer to receive help; see their responses:
Faculty | Off-Campus Graduates | On-Campus Graduates

In order from most to least preferred:

	Most Preferred + Somewhat Preferred	Somewhat Not Preferred + Not Preferred	Select Thumbnail to View Chart
In person	85.0%	4.3%
Email	45.9%	20.9%
IM (Library Chat)	42.1%	27.6%
Telephone	17.3%	50.1%
Text message	10.5%	57.3%

We welcome further input. Please email library@up.edu with your comments and suggestions.