Clark Library

University of Portland

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2011 Undergraduate Survey Results Home

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Undergraduate Survey: Help Preferences

You can receive help from the library through multiple communication modes, from in-person to telephone to text message. Your preferred way to receive help, by far, is in person. Other options have much lower scores, although comments show that you might not be aware of the Text Message option.

We asked faculty and graduate students how they prefer to receive help; see their responses:
Faculty | Off-Campus Graduates | On-Campus Graduates

In order from most to least preferred:
  Most Preferred + Somewhat Preferred
Somewhat Not Preferred + Not Preferred
Select Thumbnail to View Chart
In person
85.0%
4.3%
Email
45.9%
20.9%
IM (Library Chat)
42.1%
27.6%
Telephone
17.3%
50.1%
Text message
10.5%
57.3%

 
 

We welcome further input. Please email library@up.edu with your comments and suggestions.