Clark Library

University of Portland

2011 Library Survey Home

2011 Graduate Survey Results Home

Off-Campus Results pages
Hours
Collection
Comfort/Assistance with Research
Service Usefulness
Help Preferences
Service Satisfaction
Library News

On Campus Results pages
Hours
Collection
Comfort/Assistance with Research
Help Preferences
Service Usefulness
Building
Service Satisfaction
Library News

On-Campus Graduate Survey: Service Usefulness

We asked you to rate the usefulness of various library services: librarian orientations, student and librarian reference assistance, instant messaging, subject guides, etc. The library page in PilotsUP has the largest number of "Very Useful" respondents but if you include "Somewhat Useful" users then reference librarian assistance takes first place.

More than one-third (36.0%) of you haven't used our Instant Messaging service. You might know it as Library Chat. And about a third (33.8%) don't use the Library Toolbar. Learn more about the Toolbar on our Library Toolbar information page.

We asked faculty, undergraduates and off-campus graduate students about the usefulness of our services; see their responses:
Faculty | Undergraduates | Off-Campus Graduates

Overall scores, sorted by "Very Useful + Somewhat Useful":
 
Very Useful + Somewhat Useful
Definitely Not Useful + Somewhat Not Useful
Select Thumbnail to View Chart
Reference librarian assistance
77.3%
6.8%
Librarian orientations and instruction 64.0% 8.0%
Library page on PilotsUP
62.2%
9.5%
Subject guides 52.7% 10.9%
Reference student assistance 50.7% 17.4%
RefWorks 41.9% 12.2%
Instant Messaging 40.0% 10.6%
Library Toolbar 35.1% 12.2%
Tutorials and handouts 32.4% 16.2%
Assignment Calculator 4.1% 14.9%

 
 

We welcome further input. Please email library@up.edu with your comments and suggestions.