On-Campus Graduate Survey: Service Usefulness

We asked you to rate the usefulness of various library services: librarian orientations, student and librarian reference assistance, instant messaging, subject guides, etc. The library page in PilotsUP has the largest number of "Very Useful" respondents but if you include "Somewhat Useful" users then reference librarian assistance takes first place.

More than one-third (36.0%) of you haven't used our Instant Messaging service. You might know it as Library Chat. And about a third (33.8%) don't use the Library Toolbar. Learn more about the Toolbar on our Library Toolbar information page.

We asked faculty, undergraduates and off-campus graduate students about the usefulness of our services; see their responses:
Faculty | Undergraduates | Off-Campus Graduates

Overall scores, sorted by "Very Useful + Somewhat Useful":

	Very Useful + Somewhat Useful	Definitely Not Useful + Somewhat Not Useful	Select Thumbnail to View Chart
Reference librarian assistance	77.3%	6.8%
Librarian orientations and instruction	64.0%	8.0%
Library page on PilotsUP	62.2%	9.5%
Subject guides	52.7%	10.9%
Reference student assistance	50.7%	17.4%
RefWorks	41.9%	12.2%
Instant Messaging	40.0%	10.6%
Library Toolbar	35.1%	12.2%
Tutorials and handouts	32.4%	16.2%
Assignment Calculator	4.1%	14.9%

We welcome further input. Please email library@up.edu with your comments and suggestions.