Clark Library

University of Portland

2011 Library Survey Home

2011 Graduate Survey Results Home

Off-Campus Results pages
Comfort/Assistance with Research
Service Usefulness
Help Preferences
Service Satisfaction
Library News

On Campus Results pages
Comfort/Assistance with Research
Help Preferences
Service Usefulness
Service Satisfaction
Library News

Off-Campus Graduate Survey: Service Usefulness

We asked you to rate the usefulness of various library services: librarian orientations, student and librarian reference assistance, instant messaging, subject guides, etc. The library page in PilotsUP has the largest number of "Very Useful" respondents but if you include "Somewhat Useful" users then reference librarian assistance takes first place.

About forty percent (41.4%) of you haven't used our Instant Messaging service. You might know it as Library Chat. And nearly a third (32.6%) don't use the Library Toolbar. Learn more about the Toolbar on our Library Toolbar information page.

We asked faculty, undergraduates and on-campus graduate students about the usefulness of our services; see their responses:
Faculty | Undergraduates | On-Campus Graduates

Overall scores, sorted by "Very Useful + Somewhat Useful":
Very Useful + Somewhat Useful
Definitely Not Useful + Somewhat Not Useful
Select Thumbnail to View Chart
Library page on PilotsUP
Reference librarian assistance
Librarian orientations and instruction 68.9% 7.8%
Subject guides 60.7% 4.5%
RefWorks 56.8% 5.6%
Tutorials and handouts 46.0% 11.5%
Reference student assistance 42.0% 10.3%
Library Services for Distance Education Students web pages
Instant Messaging 37.9% 8.0%
Library Toolbar 37.1% 11.2%
Assignment Calculator 9.0% 17.0%


We welcome further input. Please email with your comments and suggestions.