Clark Library

University of Portland

2011 Library Survey Home

2011 Graduate Survey Results Home

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Service Satisfaction
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On Campus Results pages
Hours
Collection
Comfort/Assistance with Research
Help Preferences
Service Usefulness
Building
Service Satisfaction
Library News

On-Campus Graduate Survey: Satisfaction with Services

Corroborating findings from previous library surveys, you are generally very satisfied with our services.

We asked faculty, undergraduates, and off-campus graduate students about their satisfaction with our services; see their responses:
Faculty | Undergraduates | Off-Campus Graduates

Overall scores, sorted by "Very or Somewhat Satisfied," limited to respondents not answering "N/A":
 
Very or Somewhat Satisfied
Very or Somewhat Dissatisfied
Select Thumbnail to View Chart
Helpfulness of library staff 94.1% 1.5%
Expertise of library staff 87.1% 6.4%
Electronic off-campus access 85.9% 5.6%
Summit borrowing 82.0% 6.0%
Library website 81.4% 4.3%
Interlibrary loan 78.3% 6.7%
Printing in the library 71.9% 11.0%
Multimedia lab 71.1% 15.8%
Availability of library computers 70.0% 7.2%
Media viewing / listening stations 57.9% 15.8%

 
 

We welcome further input. Please email library@up.edu with your comments and suggestions.