Clark Library

University of Portland

2011 Library Survey Home

2011 Graduate Survey Results Home

Off-Campus Results pages
Hours
Collection
Comfort/Assistance with Research
Service Usefulness
Help Preferences
Service Satisfaction
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On Campus Results pages
Hours
Collection
Comfort/Assistance with Research
Help Preferences
Service Usefulness
Building
Service Satisfaction
Library News

On-Campus Graduate Survey: Help Preferences

The library offers multiple communication modes to get help from the library, from IM (Library Chat) to email to telephone. Your preferred way to receive help, by far, is in person. When you're working from home you might try our Instant Messaging (Library Chat) service. You can also email library@up.edu and have a response within 24 hours, often faster.

We asked faculty, undergraduates and off-campus graduate students how they prefer to receive help; see their responses: Faculty | Undergraduates | Off-Campus Graduates

In order from most to least preferred:
  Most Preferred + Somewhat Preferred
Least Preferred + Somewhat Not Preferred
Select Thumbnail to View Chart
In person
77.0%
4.1%
Email
49.3%
%
IM (Library Chat)
54.1%
19.2%
Telephone
24.3%
41.9%
Text message
4.1%
65.8%

 
 

We welcome further input. Please email library@up.edu with your comments and suggestions.