Clark Library

University of Portland

2011 Library Survey Home

2011 Graduate Survey Results Home

Off-Campus Results pages
Hours
Collection
Comfort/Assistance with Research
Service Usefulness
Help Preferences
Service Satisfaction
Library News

On Campus Results pages
Hours
Collection
Comfort/Assistance with Research
Help Preferences
Service Usefulness
Building
Service Satisfaction
Library News

Off-Campus Graduate Survey: Help Preferences

The library offers multiple communication modes for distance education students, from IM (Library Chat) to email to telephone. Your preferred way to receive help, by far, is in person. Instant Messaging (Library Chat) might be the next best thing, and remember we have a toll-free telephone number: 800-841-8261.

We asked faculty, undergraduates and on-campus graduate students how they prefer to receive help; see their responses: Faculty | Undergraduates | On-Campus Graduates

In order from most to least preferred:
  Most Preferred + Somewhat Preferred
Least Preferred + Somewhat Not Preferred
Select Thumbnail to View Chart
In person
75.0%
6.8%
Email
59.1%
13.7%
IM (Library Chat)
44.8%
21.8%
Telephone
37.1%
32.6%
Text message
14.8%
46.6%

 
 

We welcome further input. Please email library@up.edu with your comments and suggestions.