Off-Campus Graduate Survey: Help Preferences

The library offers multiple communication modes for distance education students, from IM (Library Chat) to email to telephone. Your preferred way to receive help, by far, is in person. Instant Messaging (Library Chat) might be the next best thing, and remember we have a toll-free telephone number: 800-841-8261.

We asked faculty, undergraduates and on-campus graduate students how they prefer to receive help; see their responses: Faculty | Undergraduates | On-Campus Graduates

In order from most to least preferred:

	Most Preferred + Somewhat Preferred	Least Preferred + Somewhat Not Preferred	Select Thumbnail to View Chart
In person	75.0%	6.8%
Email	59.1%	13.7%
IM (Library Chat)	44.8%	21.8%
Telephone	37.1%	32.6%
Text message	14.8%	46.6%

We welcome further input. Please email library@up.edu with your comments and suggestions.