Faculty Survey: Help Preferences

You can receive help from the library through multiple communication modes, from in-person to telephone to text message. Your preferred way to receive help, by far, is via email, followed closely by in person. Learn more about our various communication modes.

We asked students about their preferences for receiving help; see their responses:
Undergraduates | Off-Campus Graduates | On-Campus Graduates

In order from most to least preferred:

	Most Preferred + Somewhat Preferred	Somewhat Not Preferred + Not Preferred	Select Thumbnail to View Chart
Email	88.5%	1.0%
In person	86.1%	2.8%
Telephone	57.2%	18.4%
IM (Library Chat)	24.3%	46.3%
Text message	12.6%	56.0%

We welcome further input. Please email library@up.edu with your comments and suggestions.